PROGRAM OVERVIEW

The challenge for human resources practitioners and frontline supervisors is to be fair in dealing with people concerns. Proper conduct of administrative investigation and handling of grievances makes fairness in the workplace a reality and enhances supervisor-subordinate partnership. This one-day course is a handy tool. Once principles and basic skills are acquired, the HR practitioner and the supervisor can devote their time to strategic work.

LEARNING COMPETENCIES

• Proper and effective administrative investigations and grievance handling
• Techniques in effective employee discipline

COURSE OUTLINE

• Labor management framework
• Right of labor to security tenure
• Management rights and prerogative
• Progressive discipline
• Stages of administrative investigation
• Process of grievance handling
• Do's and don'ts of grievance handling
• Resolving grievance handling in the lowest step
• Identifying effective remedies
• Preparing union actions
• Case studies and role plays

METHODOLOGY

• Classroom lecture, Workshop exercises, group discussion